This week they are playing the US Golf Open in Bethpage, NY. The weather has not been cooperative with most of the field not being able to tee Thursday.
The ticket for Thursday is no longer valid for the rest of the tournament though they really didn’t get to see much golf played. The tickets are expensive.
USGA came out and said that they were holding to their policy which is printed right on the tickets.
This really upset the fans. The USGA had forgotten they were really not in the golf business but the people business.
Here is how it went down. ( Associated Press )
U.S. Open fans who got to see only two-plus hours of golf Thursday might get a chance to see more.
And if they don't, they'll get half of their money back.
Facing mounting criticism, United States Golf Association executive director David Fay announced Friday that fans holding tickets for Thursday's rained-out session can use them Monday if the U.S. Open stretches to a fifth day.
Later Friday a statement from New York state attorney general Andrew Cuomo said that the USGA will refund 50 percent of the ticket price if there is no Monday play.
"I am pleased to report that, after further discussions with my office, the USGA has agreed that if there is no play on Monday, Thursday ticket purchasers will receive a 50 percent refund since there was only limited play on Thursday," Cuomo said in a statement. "I commend the USGA for stepping up to the tee and doing right by their fans."
They corrected their mistake by remembering that though policies are needed , people are more important .
Even when you have to hold to a policy it is important to remember to listen, care and try to understand where people are coming from.
Remember no matter what you do, you are ultimately in the people business.
